Service status & OV support

If you experience any problems accessing or using Sam please contact the Sam OV support desk, the contact details are given on the right.

Service status

The Service status is manually amended by APHA when they become aware of any issues or planned maintenance work affecting Sam and/or the Government Gateway.

Service status
Service
Status
Last updated

Sam

status

19/03/2018

Government Gateway

status

19/03/2018

Legend

  • Red - The service is unavailable. Please see ‘Planned maintenance and reported issues’ for further information.

  • Amber - Service is running slowly, or has intermittent problems. Please see ‘Planned maintenance and reported issues’ for further information.

  • Green - Good Service – no reported problems.

Planned maintenance and reported issues

Reported issues -Updated 19th March 2018

No reported issues

Planned Maintenance

Sam Downtime - Updated 19th March 2018

10th April 2018 from 19:00 to 07:30 on 11th April 2018

15th May 2018 from 19:00 to 07:30 on 16th May 2018

12th June 2018 from 19:00 to 07:30 on 13th June 2018

10th July 2018 from 19:00 to 07:30 on 11th July 2018

14th August 2018 from 19:00 to 07:30 on 15th August 2018

11th September 2018 from 19:00 to 07:30 on 12th September 2018

9th October 2018 from 19:00 to 07:30 on 10th October 2018

13th November 2018 from 19:00 to 07:30 on 14th November 2018

11th December 2018 from 19:00 to 07:30 on 12th December 2018

Government Gateway Downtime 19th March 2018
No Maintenance Planned

Sam OV support

For queries about using Sam or the initial registration process please contact the Sam support desk on:

0208 026 1092
Email Sam support desk


If you enter data in error and wish to request a Sam Data Fix, please complete this form (GEN02) and send to your local APHA office.